Refunds & Our Policies
Because of the customized nature of the products we create at Paw Masterpiece, we are unable to offer returns. Your portrait is crafted with care and is entirely personal to you and your pet, so all products are final sale.
That said, your happiness is the whole point. If you are not delighted with your finished masterpiece, please get in touch — making sure you love the result is one of the things we care about most, and we will always work with you to make it right.
Love It or We Redo It — Free
If you are not happy with the quality of your portrait, contact us within 7 days of purchase and we will recreate it at no additional cost. Tell us what you'd like changed and we'll keep working with you until the artwork feels right.
Wrong or Damaged Orders
If you receive the wrong product, an incorrect size or print, or your order was damaged in transit, we will of course replace it without question. Please let us know within 14 days of receiving your order and include a quick photo of the issue so we can make it right fast.
Cancellations & Changes
If you've just placed an order and changed your mind, you can cancel or change it within 30 minutes. After 30 minutes, cancellation and change requests are granted at our discretion — the reason is that we begin creating your portrait and send physical prints to our print lab for production shortly after your order is placed.
Your Photo Matters
When we create your artwork, we use the photo you upload with your order. It's your responsibility to submit a clear, high-quality photo that follows our photo tips — low-quality or blurry photos will result in lower-quality artwork, and in that case we cannot offer a solution beyond a fresh attempt.
We also can't guarantee that every special request will be met — for example, we cannot change your pet's expression or pose, open or close a mouth, or add a smile. If something about the result isn't right, our free recreation guarantee is the best way for us to try again with your guidance.
Please note that the examples shown on our site were all made from high-quality, high-resolution photos. Blurry or low-quality photos won't produce the same gallery-quality finish you see in our examples.
Digital Downloads
Digital products are delivered the moment your payment is complete and cannot be "returned" once sent, so they are non-refundable as a rule. As always, if you have a genuine concern we'll look at every case individually and work toward a fair resolution.
Promo Codes & Store Policies
You may only use one promo code per order. Promo codes cannot be combined, are non-transferable, and may carry exemptions or requirements in order to be redeemed. Promo codes are subject to change at any time.
Our free-shipping threshold is calculated on your merchandise subtotal before promo codes or account credits are applied. We're also unable to honor retroactive discounts — please enter the code you intend to use at the time of checkout.
Get in Touch
For any return, replacement, cancellation, or question, email us with your order number (and a photo, if it's a damaged item): cosmic.company.llc@gmail.com. We respond to every message, usually within 1–2 business days.